Privacy Policy

Effective Date: [30th July 2025]

Herbal Evolution ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and protect your personal information.

By using our website or engaging our services, you consent to the practices described in this policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Contact details – name, email address, phone number
Booking and consultation details – appointment history, symptoms or health concerns you choose to share
Website usage data – pages visited, time spent, browser type
Health-related information – only when voluntarily provided by you through consultation or online forms

We do not collect or store payment information directly; all transactions are handled by secure third-party payment processors.

2. How We Collect Personal Information

We collect personal information in the following ways:

Through our online booking system
Via contact or intake forms
During one-on-one consultations (in-person or online)
From email, phone, or social media correspondence
Through cookies and analytics tools when you browse our website

3. Why We Collect Your Information

We collect and use your information to:

Provide herbalist consultations and manage bookings
Contact you regarding your appointment
Respond to your enquiries
Deliver relevant health-related information (e.g., newsletters or blog updates)
Comply with our legal obligations and recordkeeping requirements

4. How We Store and Protect Your Information

Your personal information is stored securely using encrypted digital systems. We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Only authorised personnel have access to your information.

5. Disclosure of Personal Information

We will never sell or rent your personal information. We may disclose information:

To third-party services who assist in delivering our website and bookings (e.g., booking software, email platform)
If required by law or to comply with regulatory obligations
With your consent

All third-party service providers we use are required to comply with applicable privacy laws.

6. Accessing or Correcting Your Information

You have the right to:

Access the personal information we hold about you
Request corrections to your information if inaccurate or incomplete

To do so, please contact us at the details below. We may require identity verification.

7. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to improve functionality and understand how visitors use the site. You can adjust your browser settings to refuse cookies, but this may affect site usability.

8. Links to Other Sites

This website contains links to external sites, including social media platforms. We are not responsible for the privacy practices of those sites. Please read their privacy policies if you engage with them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or would like to access or correct your information, please contact:

Herbal Evolution
Email: [AndrewHerb@outlook.com.au]

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.